Using Lost Mode (MDM Required)

Situation:

Device is stuck in Guided Access, and the passcode is unknown.

Requirements:

• Device enrolled in MDM (e.g., Jamf School, Jamf Pro, ASM, etc.)

• Access to Lost Mode feature in your MDM

Steps:

1. Log into your MDM console
   (e.g., Jamf School or Jamf Pro)

2. Locate the affected device

3. Enable Lost Mode

   • This immediately overrides Guided Access

   • The device will lock with a Lost Mode message

4. Wait ~10 seconds, then Disable Lost Mode

5. Device will return to the Home Screen

   • Guided Access is now disabled

Tip:

Once unlocked, you may want to go to:
Settings → Accessibility → Guided Access → Turn Off